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Our Careers

As our business continues to grow, we are always on the look out for enthusiastic, like-minded individuals who are passionate about doing a good job. If you're dynamic, innovative and have a 'can-do' attitude, come and join us. Apply for a new job with Focus Group careers.


LATEST CAREERS

#thisisfocus | Focus Group Careers | Focus Group jobs

If the thought of a fast-paced and evolving work environment sounds exciting, then we’d love to hear from you. Focus Group provide a tailored personal development and training programme to help your career grow – and we always welcome, and value, your feedback.

Focus Group value respect, teamwork, ambition and integrity and ask for a commitment to professionalism and excellence. In return we can offer you some fantastic benefits, including a pension scheme, free financial advice, a discounted canteen and Cycle To Work initiatives.

And we’re a sociable bunch! Focus Group hold regular company gatherings and parties, get dressed up for award ceremonies and enjoy getting stuck in at various sporting and charity events throughout the year.


CHECK OUT OUR EMPLOYEE BENEFITS

Latest Focus Group vacancies

Job Title

Service Desk Delivery Engineer

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

The role of a Desk Engineer will be to work as part of a team to pre build, configure and supply remotely delivered IT and Telephony solutions to customers and field engineers. This will involve the installation and service support to customers with remote surveys, installation support and self-serve training through remote resource and documentation for our flagship products. You will deliver the above through our Fast Track process allowing for a more simple but detailed approach to delivering solutions as the industry evolves

Principal Responsibilities/Duties

  • Pre configure IT and Telephony solutions to pre defined customer requirements for remote and field installations
  • Carry out remote solution surveys to aid our customers with the successful implementation of their new solution
  • Configure software and hardware to a pre defined or bespoke configuration to ensure the customer requirements are fulfilled ready for their new service
  • Configuration of networking peripherals to include WIFI access points, data switches and hosted networking management tools to provide new services to new and existing clients
  • Quality check all configuration and hardware requests through a sign off and dispatch service to ensure a fully working service to all our Customers
  • Deliver technical remote installation assistance to our customers to help them to connect their solution and ensure all services function as expected
  • Provide remote assisted training through online resource and documentation to ensure we handover the solution as a self-serve, and the end users can utilise the system to its full potential
  • Support the overflow of software configuration requests into surrounding functions for new and existing customers for IT and Telephony products
  • Configure, quality check and dispatch daily router requests for new and existing data services supplied to our customers
  • Meet all SLTs as per the Fast Track KPI to ensure successful completion of all tasks and high customer satisfaction

Essential Skills

  • IP Literate with good all round IT skills
  • Must be able to work alone under pressure as well as part of a team
  • Knowledge of Microsoft excel and other office programs
  • Customer service focused with an excellent telephone manner

Desired Skills

  • Have a good understanding of Hosted and On-Prem telephone systems
  • Proven experience within the telecoms industry


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Job Title

Service Desk Administrator

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

The purpose of this role is to triage and validate incoming Support Tickets to the Focus Group Service Desk. You will ensure all incoming tickets are allocated to the correct tier, the correct information has been requested on the ticket and the correct priorities have been set. Where required, you will re-assign tickets based on workload and requirements.

Principal Responsibilities/Duties

  • Allocate support tickets (around 150 per day) to the appropriate Technical Support Advisers
  • Review the information in the ticket and ensure the correct company details and priority rating for the urgency and impact of the ticket has been set
  • Where required, request additional information on the ticket from the customer to help aid the Support Team’s resolution
  • Where required, re-allocate tickets based on workflow, absence/annual leave, and service levels in line with ageing profile
  • Review incoming proactive alerts and assign to the appropriate Support area
  • Assist the Workflow and Escalation Lead in identifying common themes and trend analysis with regards to ticket typology, status, and age
  • Identify when there is an influx of incidents affecting multiple customers has occurred and notify the Workflow & Escalation Lead to invoke Problem Management
  • Tickets must be validated within 30 minutes of receipt
  • Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
  • Exhibit a flexible approach to working on a rota basis and provide necessary cover where needed
  • Understand and work within the ITIL Service framework
  • Attend training courses as identified and agreed for appropriate professional development
  • Undertake other duties not specifically stated which from time to time are necessary, without altering the nature or level of BAU responsibilities

Essential Skills

  • Excellent communication and organisation skills
  • Excellent attention to detail and accuracy
  • Passion for customer service

Desired Skills

  • Have worked in an IT / Telco support managed services environment
  • Previous knowledge of core ticketing system features


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Job Title

IT Technical Project Manager

Department

Operations

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

The IT Technical Project Manager role forms part of the projects team within the IT department at Focus. The purpose of the role is to lead the project management and support delivery of Focus Group IT Projects.

Principal Responsibilities/Duties

  • Manage stakeholders within our customers businesses and within Focus to ensure the successful delivery of projects.
  • Work closely with other teams (service desk, installations, and telecoms project management) to ensure exceptional quality of project delivery with minimal disruption
  • Manage project risks and mitigate where possible
  • Produce and own project documentation (statement of works, change log etc)
  • Providing pre & post support for IT Projects that you are responsible for
  • Assisting delivery engineers onsite with remote troubleshooting, config changes etc
  • Ensure documentation and handover to BAU for projects is
  • Provide exceptional customer service throughout the project process
  • Work with Account Managers & BDM’s to provide solution design and technical scoping
  • Where required, attend customer meetings for pre-sales & project meetings

Essential Skills

  • Excellent organisation skills with a great attention to detail
  • Excellent communication (in person and telephone) skills
  • Able to manage a varying workload and prioritise your work based on urgency
  • At least three years experience in an IT Support role
  • Experience with Windows Server & Desktop OS, Office 365, Virtualisation & Networking
  • Experience with delivering IT projects (server migrations/deployments, email migrations/deployments)

Desired Skills

  • Experience with Cisco Firewalls and Switches
  • Experience with SQL, VOIP & SANS


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Job Title

Sales and Provisioning Coordinator

Department

Data Provisioning

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

The Sales and Provisioning Co-ordinator supports both the delivery of new circuits for the complex Data services supplied by the business and the administration of accurate information pertaining to the supply and onward billing of these services. Additionally, the role also involves communication with customers and suppliers with updates, notifications and requests. They need to maintain the quality, compliance and service delivery standards of company.

Principal Responsibilities/Duties

  • Provide administrative support to the Data Team, tasks to include;
  • Sending Planned Engineering Works to customers
  • Reconciling invoices and raising queries with suppliers where needed
  • Deal with incoming enquiries, both on the phone and email
  • Update and maintain records in a timely and accurate manner
  • Requesting SLG credits back from carriers and ensuring we receive these
  • Day to day delivery of Data Services (EFM/Ethernet/DSL/OSA etc); ordering through to handover in line with our ISO framework. Owning the relationship between supplier and customer ensuring smooth implementation
  • Any other relevant duties to ensure the smooth running of the department

Essential Skills

  • Excellent organisational ability
  • Attention to detail
  • Positive outlook
  • Common sense, logical approach
  • Demonstrable ability to take ownership and manage multiple tasks or projects of varying complexity in a controlled manner

Desired Skills

  • Experience in Microsoft Visio and Excel


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Job Title

Service Desk, Cisco Managed Services Engineer

Department

Enterprise Networks

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

To provide technical support directly to our valued customers. The job will be primarily office-based though you will have occasion to go on site at our client's locations to implement and maintain solutions. The role includes some out of hours support. The successful candidate will be a target orientated individual and an excellent communicator with the ability to build strong relationships.

Principal Responsibilities/Duties

  • First and foremost, providing proactive and industry leading technical care for our managed service and large Cisco customers. This will include performing a variety of proactive tasks which will help maximise customers uptime, perform root cause analysis and prevent reoccurring issues. Tasks will include, resolving more complex monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems
  • Centralised technical support for field engineers (providing technical support for incidents and problems, prestaging, configuration of cloud elements etc)
  • Owning the resolution of all managed service tickets passing through the support desk (though not necessarily personally resolving them)
  • Designing support processes to minimise customer issues, including documentation sets, handover processes, communication channels etc
  • Assistance in owning existing local support processes (DB management, spares holdings, lab builds, escalations etc)
  • Out of hours support as part of the on call rota

Essential Skills

  • Independently motivated
  • Keen to learn and able to demonstrate this
  • A solid team player
  • Great communication
  • Self-reliance
  • Punctual and responsible with excellent time management
  • A native English communicator
  • Customer facing
  • Cisco Meraki ECMS1 and ECMS2 (demonstrable)
  • Cisco Routing and Switching to CCNA/CCNP (demonstrable)


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Job Title

IT Business Development Executive

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Generating new business opportunities within the IT division

Principal Responsibilities/Duties

Call prospects to talk them through the IT services and products that we can offer. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available, we must gather as much relevant information as possible to convert them as a client in the future

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Background within IT or telecommunications sales
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills

  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


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Job Title

IT Sales Manager

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximising our sales team potential, crafting sales plans and presenting those to plans to the Head of IT Sales and the Sales Director.

Principal Responsibilities/Duties

  • Helping the team to identify and generate new prospects and convert them into key accounts
  • Achieving growth and hitting sales targets by successfully managing and nurturing the sales team
  • Present sales, revenue and expenses reports and realistic forecasts to the management team
  • Providing sales led support to the team when called upon
  • Providing the team with client escalation support
  • Managing objective setting, coaching and performance monitoring of sales representatives
  • Helping the team to develop and manage key accounts to their full potential
  • Recruiting new members to the team where needed
  • Working with the team on all areas of personal development around their sales ability
  • Helping to proactively build rapport across multiple customers contacts, seeking out senior levels, buying levels and new opportunities
  • Ability to be able directly sell and liaise with our client base when needed

Essential Skills

  • A proven IT sales track record in building and growing high performing teams, ideally in high-end technology sales environments
  • Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
  • Committed to continuous education through workshops, seminars and conferences
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
  • Proven ability to drive the sales process from plan to close
  • Strong business sense and industry expertise
  • Excellent mentoring, coaching and people management skills
  • Self-motivation and ambition
  • A natural ability to build rapport and trust with the team
  • A natural business acumen
  • A proven ability to coach and develop successful sales people
  • The analytical skill to assimilate information quickly
  • The ability to manage time and workload
  • Experience of working at senior levels within a company
  • Desire to be successful, hungry and has a competitive mind-set

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Job Title

Energy Business Development Executive

Department

Energy Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Generating new business opportunities within the IT division

Principal Responsibilities/Duties

Call prospects to talk them through the IT services and products that we can offer. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available, we must gather as much relevant information as possible to convert them as a client in the future

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Background within IT or telecommunications sales
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills

  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


APPLY NOW

Job Title

Sales Academy Business Development Executive

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Generating new business opportunities within the IT division

Principal Responsibilities/Duties

Call prospects to talk them through the IT services and products that we can offer. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available, we must gather as much relevant information as possible to convert them as a client in the future

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Background within IT or telecommunications sales
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills

  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


APPLY NOW

Job Title

Energy Sales Excecutive

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Generation of new Energy sales and retention of existing energy customers

Principal Responsibilities/Duties

  • Work toward a sales per day target
  • Generate new business through cold-calling and targeted marketing
  • Re-signing of existing energy customers
  • Generation of leads and sales opportunities for other departments within the Focus Group
  • Management of sales pipeline, scheduling calls
  • Liaising with Providers to help forge partnerships
  • Proactive, organised, enthusiastic and articulate individual
  • Must be personable and professional
  • Energy sales experience ideal but not essential
  • Reliable and punctual

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Job Title

Head of Marketing

Department

Sales and Marketing

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

The purpose of this role is to lead the development and execution of an integrated strategic approach to marketing. You will deliver the strategic direction to enhance our company brand and to achieve growth in sales through the marketing of our product portfolio

Principal Responsibilities/Duties

  • Develop the strategic marketing plan for all products in the Portfolio and develop our company brand in order to accelerate growth
  • Lead the overall marketing plan of the product portfolio and deliver against a performance-based marketing strategy with execution against the agreed KPI’s and budget
  • Deliver metrics-driven budget planning, execution and continuous ROI analysis
  • Responsible for the management and development of the existing team and the co-ordination of activities across the digital, design, marketing and events areas
  • Responsible for the development of campaigns and messages to further enhance the brand proposition to customers across all touchpoints
  • Identify opportunities to reach new market segments and expand market share
  • Develop and manage the execution and tracking of multi-channel lead generation programmes that yield the volume and quality of leads required to fuel pipeline
  • Carry out competitor analysis to ensure the company’s marketing strategy is competing effectively
  • Working closely with other heads of departments on company projects as required
  • Represent the company at industry events and conferences
  • Ensure company identity is consistent across all forms of communication both internally and externally
  • Responsible for the quality of all content both internally and externally across all channels

Essential Skills

  • Bachelors or Masters Degree in Marketing
  • Demonstrable success at lead generation
  • Strong Project Management experience
  • Exceptional communication skills
  • Strong influencing skills
  • Able to make decisions and delegate effectively
  • Able to create a team spirit and motivate individuals and the collective team
  • Experience of senior level reporting
  • Demonstrable commercial acumen
  • Confident, driven and dynamic leader
  • Able to work under pressure and to tight deadlines
  • Excellent stakeholder management skills

Desired Skills

  • Experience in the telecoms and IT industry


APPLY NOW

Job Title

Business Development Executive Aylesbury

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Generating new business opportunities within the IT division

Principal Responsibilities/Duties

Call prospects to talk them through the IT services and products that we can offer. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available, we must gather as much relevant information as possible to convert them as a client in the future

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Background within IT or telecommunications sales
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills

  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


APPLY NOW

Job Title

Business Development Executive Scotland

Department

IT Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

Generating new business opportunities within the IT division

Principal Responsibilities/Duties

Call prospects to talk them through the IT services and products that we can offer. We engage with potential new customers and book appointments for our Business Development Managers to visit customers for a face to face meeting or a virtual appointment. If a meeting is not available, we must gather as much relevant information as possible to convert them as a client in the future

  • Cold and warm B2B outbound calling
  • Booking appointments for the Field Sales Team(s)
  • Promoting a variety of products and services
  • Building a pipeline of future opportunities
  • Providing excellent customer service and representing the company brand positively

Essential Skills

  • Background within IT or telecommunications sales
  • Comfortable maintaining high call volumes
  • Professional telephone manner
  • Attention to detail
  • Diary management skills
  • Be motivated and show a resilience to knock backs
  • Have excellent customer service skills
  • Be computer literate, particularly in Microsoft
  • Drive and desire to learn new skills

Desired Skills

  • Previous telesales experience
  • Previous experience of selling over the phone
  • Full UK driving licence


APPLY NOW

Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills

  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence


APPLY NOW

Job Title

Internal Sales Executive

Department

Mobiles

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

The Internal Sales Executive role is an integral part of the business, ensuring customers are kept up to date with Focus’ product portfolio and upselling new features and addons, tailored to each client.

Principal Responsibilities/Duties

The team will be responsible for maintaining relationships with customers and be their day to day contact for adding services to their account. In addition, the Internal Sales Executives shall be responsible for their own client base, consisting of primarily Small Business clients typically with 1-7 mobile connections who do not require a field-based Account Manager

  • Managing own base of Small Business clients – typically with 1-7 connections per account – to include general customer service and contract renewals
  • Carry out introduction and periodic client reviews for all mobile clients in order to sustain and increase customer satisfaction and aid retention across the department
  • Maintain and adapt product knowledge ensuring you are aware of the latest hardware, tariffs and industry trends
  • Passing opportunities to other departments where appropriate, making commission with each conversion
  • Understand the sales process from start to finish in order to ensure the customer receives outstanding customer service
  • Sell new technologies to existing customers
  • Meeting set KPI’s set by line manager

Essential Skills

  • Highly organised
  • High level of administrative skills and attention to detail
  • Exceptional verbal and written skills
  • Competent understanding of sales processes and procedures
  • CRM functionality (Full training given)
  • Previous phone-based sales experience
  • Ability to meet deadlines
  • Good interpersonal skills
  • Able to problem solve, and turn an issue into a sales opportunity
  • Target driven

Desired Skills

  • MS Office packages including Excel
  • Good working knowledge of company CRM
  • Good interpersonal skills
  • Previous experience within the Mobile industry


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Job Title

Technical Support Advisor – 1st Line (Service Operations)

Department

Service Operations

Working Hours

Mon-Fri 9:00-17:30

Salary

DOE

Job Purpose

As part of the Service Desk, provide 1st line support and excellent customer service in the areas of; IT, WLR, SIP, Hosted Telephony, PBX Telephony and Internet Services including managed services.

Principle Duties/Responsibilities


  • To provide 1st line support to customers with fixed line faults covering PSTN, ISDN2, ISDN30 and DSL Broadband, support to customers with physical, hosted telephone systems, IT services
  • To understand and confidently investigate LAN faults in relation to DSL Broadband installs and telephony set up
  • To understand and confidently interact with suppliers for our core products
  • Answer the phone within the agreed target time and as a minimum, to meet any agreed personal call targets
  • To diagnose, log, action and follow through to resolution all faults, including escalations whilst keeping the customer informed of progress. Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking
  • To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner
  • To adhere and contribute to the company’s quality system and processes, and their maintenance
  • Actively contribute to and promote the use of best practice and continual service improvement within the team
  • Contributing to the success of the service operations department and the company

Essential Skills

  • Customer service focussed with an excellent telephone manner
  • A demonstrable ability to follow process and build a reassuring rapport with customers
  • The ability to remain calm and composed when dealing with a difficult customers to establish confidence whilst an issue is resolved
  • To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action
  • Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times
  • Accurate numeracy, written and data entry skills
  • An analytical and methodical problem solver
  • Be adaptable to change in processes
  • An ability to deliver clear and articulate information to customers and colleagues adjusting language and detail to suit the audience, whether it is verbal or written
  • Solid experience in reporting issues to suppliers, chasing and doing all that is possible to ensure incidents are resolved in a timely manner and that the customer is kept informed
  • A detailed-oriented individual, who can estimate and prioritize effectively, to meet deadlines, organised, co-ordinated and pro-active
  • Proficiency in MS Word, Excel, and maintaining clear and accurate task and customer data
  • A real team player who collaborates with all members of the team and business, one who is willing to listen, as well as share knowledge, help understanding and develop ideas across the team. Above all to actively contribute to ensuring an efficient and cohesive team effort
  • Be willing to go the extra mile for the sake of the customer and the business

Desired Skills

  • Experience with Mac OS X, Linux & Android
  • Experience with VLANs, Hyper V, VM Ware and other virtual technologies
  • Cloud knowledge: Horizon, Office 365 and other
  • Backup Software: Windows Server Backup, Veeam, Attix or StorageCraft
  • WLR / PSTN / ISDN
  • Data, Broadband, Ethernet
  • SIP / IPDC
  • Horizon / Hosted PBX
  • On Premise PMX – Samsung, LG, Avaya


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Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills

  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence


APPLY NOW

Job Title

Business Development Manager (Voice and Data)

Department

Sales

Working Hours

Mon-Fri 9:00am-5:30pm

Salary

DEO

Job Description

To Generate New Business, upsell and cross sell to existing customers

Principal Responsibilities/Duties

  • To understand and meet a monthly 'New Business' target
  • To meet agreed activity based KPIs
  • To pass leads to all sectors of the group including Energy, Mobile and IT
  • Provide regular, accurate sales forecasts
  • To actively promote all products and services of Focus Group
  • Follow up on referrals and new leads
  • To liaise with internal staff to ensure new business is connected correctly with little/no disruption to the client’s business
  • To develop product knowledge

Essential Skills

  • Experience within the Telecoms industry selling Lines and Calls, Telephone Systems, Leased Line, and IP Telephony
  • Strong experience selling Business to Business
  • Have strong rapport building skills and the ability to develop relationships at all levels
  • Experience conversing with and presenting to senior management and business owners
  • A proven track record of achieving new business targets and exceeding KPI's
  • Be articulate, professional, credible, ethical and possesses good business acumen
  • Able to network effectively, spot opportunities, close deals, and be strong enough to effectively manage the after-sales process and build internal and external relationships to maximize results for the company
  • A friendly outgoing personality
  • A smart and professional appearance with excellent time keeping
  • A good team player with a flexible approach
  • Display hunger, motivation and passion to succeed
  • Driving Licence


APPLY NOW

Apply now

If you feel that you are up for a challenge, please email recruitment@focusgroup.co.uk with a cover letter stating why you would be a good fit for the role and include your CV.

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Focus Group employee experiences
One of the reasons I love working at Focus Group is the great opportunities for career growth. You are always encouraged to reach personal and work goals. It creates a friendly and supportive atmosphere.


Any CV's sent into any employee of Focus Group, without having a pre-signed recruitment agreement with us, will NOT be considered for any role and NO fee will be paid even if Terms of Business are sent alongside the CV.