Glossary

Digital workplace - A virtual environment that enables employees to work and collaborate using digital tools.

Digital Transformation – The process of integrating digital technology into all areas of a business to improve operations.

Microsoft Solutions – A range of business applications and tools developed by Microsoft to enhance productivity and efficiency.

Internet of Things (IoT) – A network of connected devices that collect and exchange data over the internet.

Unified Communications – Integrated communication systems that combine voice, video, messaging, and collaboration tools.

Enterprise Solutions – Scalable business applications designed for large organisations to improve efficiency.

SASE (Secure Access Service Edge) – A cloud-based approach to networking and security.

Hybrid Cloud – A mix of on-premise and cloud computing solutions for businesses.

Cloud Security – Measures to protect cloud-based applications and data.

DevOps and Code Delivery – The practice of automating software development and deployment.

Managed Services – Outsourced IT and cyber security management.

SME (Small and Medium Enterprises) – Businesses with limited employees and revenue compared to large corporations.

VoIP Phone Systems – Voice over Internet Protocol technology that enables voice calls over the internet.

Microsoft Teams Phone System – A VoIP-based calling solution integrated with Microsoft Teams.

Horizon Phone System – A cloud-based VoIP solution for business communications.

Business Phone Systems – Telecommunication solutions for businesses, including VoIP and on-premise setups.

Business Phone Numbers – Dedicated phone numbers for businesses, including landline and VoIP options.

On-Premise Phone Systems – Traditional phone systems hosted and maintained on a business’s premises.

IT Support and Services – Assistance and management of IT systems, including troubleshooting and maintenance.

Cloud Services and Computing – On-demand computing resources, such as storage and applications, accessed via the internet.

Cloud Backup and Disaster Recovery – Data protection strategies that ensure business continuity in case of failures.

Microsoft 365 Business – A suite of Microsoft productivity and collaboration tools for businesses.

Microsoft Copilot – AI-powered assistant integrated with Microsoft products to enhance productivity.

Remote Working Solutions – Technologies that enable employees to work from any location securely.

Cyber Security Awareness – Training and education on recognising and preventing cyber threats.

Security Operations – Continuous monitoring and management of IT security infrastructure.

Zero Trust Network Access – A security model that requires strict identity verification for all users and devices.

Professional Cyber Services – Expert-led cyber security solutions, including assessments and incident response.

SaaS Cyber Security – Security solutions designed to protect software-as-a-service applications.

Cyber Awareness Training – Programmes that educate employees on recognising and preventing cyber threats.

Business Broadband – High-speed internet services tailored for businesses.

Business Fibre Broadband – High-speed broadband using fibre-optic technology for reliability and performance.

SoGEA Broadband – A broadband service that doesn’t require a traditional phone line.

Leased Lines – Dedicated, high-speed internet connections for businesses.

SD-WAN – Software-defined networking for managing wide-area networks efficiently.

PSTN Switch Off – The UK’s transition away from the traditional Public Switched Telephone Network (PSTN) services.

Business Mobiles – Mobile plans and devices designed for business use.

Mobile Handsets and Devices – Smartphones and tablets used for business communication.

Flexible SIM-Only Deals – Business mobile plans without a long-term contract.

Upgrade Your Business Mobile – The process of renewing or replacing business mobile devices.

Mobile Device Management (MDM) – Security and management solutions for mobile devices in business settings.

Renewable Energy – Sustainable energy sources like solar, wind, and hydroelectric power.

Business Water – Water supply and management solutions for businesses.

Smart Meters – Devices that track and optimise energy consumption in real-time.

Energy Efficiency – Strategies to reduce energy waste and lower costs.

Siteworks & New Connections – Services related to setting up new energy and utility connections.