DJ Alexander

Before this project kicked off, DJ Alexander relied on a basic PBX phone system, which lacked real-time analytics and the flexibility needed for their evolving work environment.

Due to this legacy system, challenges included:

• Limited analytics: The existing system did not provide real-time insights into team performance, making it difficult to monitor and improve operations across various sites.
• Remote work limitations: Teams often worked offsite, necessitating a solution that allowed seamless communication and maintained a local presence, regardless of location.
• Scalability concerns: With aggressive growth plans, the business needed a communication system that could easily scale and integrate new sites efficiently.

To address these issues, DJ Alexander needed a comprehensive communication solution. That’s where we stepped in…

Be it call, collaborate or connect, the world of communication is at your fingertips with Horizon Webex - which is why we knew it was the perfect fit for DJ Alexander's troubles.

Through our Webex solution, we could deliver:

• Unified communications: Horizon Webex provides a cloud-based platform supporting voice and video calls, instant messaging, and conferencing, accessible across desktop and mobile devices.
• Local presence maintenance: Horizon can enable teams to make calls displaying local numbers (for example, Edinburgh), maintaining DJ Alexander’s local presence, even when employees are working remotely.
• Scalability: Thanks to the cloud-based nature of Horizon Webex, the rapid onboarding of new sites is simple and seamless.

Additionally, analytics and reporting were made all the easier through our Akixi Analytics implementation. This allowed for:

• Real-time performance monitoring: Akixi’s analytics offer live insights into team performance, enabling data-driven decisions and creating a culture of continuous improvement.
• Gamification: Akixi’s features support the gamification of performance metrics, enhancing employee engagement and productivity.
• CRM integration: Seamless integration with existing CRM systems ensures all communication data is centralised, improving efficiency and record-keeping.