Through our specialist guidance, we recommended Age UK Exeter utilise the Microsoft Teams Phone System app alongside their existing SIP trunks for full call handling capabilities.
Through this revamped infrastructure, the charity could benefit from the free foundation licences Microsoft gives to charities and their cut-price Teams Phone System subscriptions.
On top of that, rather than using traditional desk handsets, we advised Age UK Exeter to opt-in for headsets and headphones connected to their devices, allowing for improved and more efficient communications from wherever staff were located.