A4G LLP

With over 75 staff members in two locations - Central Sevenoaks and West Kingsdown - A4G was expanding. However, both sites were operating through an outdated legacy telephone system with ISDN.

This wasn't ideal, and meant A4G couldn't transfer calls between sites, nor could they see who was calling. On top of that, the system struggled to receive a number of calls at the same time and keep track of the number of calls received…

Overall, this legacy system negatively impacted call traffic, productivity and client satisfaction. It was evident that a new, fresh telecom solution was an absolute must; that's where we stepped in.

To kick things off with A4G, we installed Fibre to the Cabinet (FTTC) in both locations. Unlike ISDN, FTTC is more reliable and can handle significantly more data, making it much more suitable for modern working environments. With A4G being multi-sited, the Focus experts knew a hosted, cloud-based Horizon telephone system was the best fit.

Known for its exceptional agility, Horizon has an impressive repertoire of call management features. For example, if a client now calls A4G, receptionists can easily understand who and where they're calling from, and then easily transfer them to a client relationship manager, no matter where they are too. Now, calls can be directed to home phones or mobile numbers, anywhere, anytime!