Virtual AI voice agent
Our AI voice agent brings intelligent automation to every conversation, delivering natural interactions that support your customers 24/7. Improve what happens inside each call by removing the manual steps that slow down teams and ensure customers reach the right place, first time.
Measurable outcomes, powered by your voice agent.
Bringing an AI voice agent into your call environment transforms how your business manages demand. With up to 95% reductions in wait times and 75% of queries resolved automatically, your team gains the time and clarity to focus on higher-value conversations rather than admin.
Our AI voice agent identifies issues with up to 98% accuracy, reducing escalations and improving outcomes. By turning every interaction into insight, you gain clearer visibility of customer needs, strengthening first-contact resolution and helping reduce cost-to-serve. With customer satisfaction increases of up to 44%, it also helps lift your brand reputation and create a smoother voice experience across every touchpoint.
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Automating voice interactions for smarter call-centre operations
On those days when the phones keep buzzing, and your team barely has a second to breathe, our voice virtual agent is ready to step in as a steady first point of contact. It answers instantly, captures intent, and provides clear responses that feel natural rather than scripted.
Routine enquiries such as account updates, service confirmations, or follow-up checks no longer consume valuable time. The call centre virtual agent manages them with ease, empowering teams to focus on conversations that genuinely need human expertise.
With seamless escalation into your systems and complete context handover, your customers never need to repeat themselves. Ultimately, it’s a smarter way to improve call flow and deliver reliable experiences at scale.
Speak to an expertUnlock efficiency & scale with AI voice agent
Growing demand should not slow down your services. Our AI voice agent learns from every call and improves recognition, making workflows all the more efficient.
Whether you’re exploring how to build AI voice agent capability or want to expand across multiple locations, our platform adapts quickly and works with your existing CCaaS software. From outbound follow-ups to inbound triage, this solution provides a consistent, brand-aligned presence that supports your customers day and night.
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Key benefits of AI voice agents
Faster handling times
Customers receive immediate answers and faster resolution paths, reducing call queues and ensuring conversations progress smoothly from start to finish.
Cost savings
By automating up to 75% of routine calls, our virtual voice agent reduces operational pressures and helps your business manage demand without extra resource costs.
Better customer satisfaction
Natural voice interactions, accurate routing and instant support all combine to create a reliable experience that contributes to higher CSAT and improved brand perception.
High deflection rates
Routine enquiries are resolved by our enhanced AI voice agent, freeing your up teams for the complex conversations that benefit most from human expertise and understanding.
24/7 voice coverage
Customers can call at any time and receive immediate support. Your business remains responsive even outside working hours, improving accessibility and convenience.
Robust service reliability
With advanced recognition, strong intent accuracy and a stable foundation, our AI voice agent delivers dependable performance across inbound and outbound journeys.
Advanced voice AI capabilities for your virtual agent
Our voice agent works with an intelligent natural language engine that understands tone, sentiment and context, delivering fluid and human-like conversations. It blends recognition accuracy with adaptable call flows that evolve as your business grows.
Whether you need whitelabel capability for different brands, specialised voice agent UK deployments, or industry-specific use cases (like an AI voice agent for healthcare), our platform offers the flexibility to build the exact experience you want.
Speak to an expertWhy choose Focus Group for your AI call agent solution
When you’re trying to keep service levels high and the pressure off your team, you need technology that works with you. That’s why our virtual voice agents are built around the outcomes your business cares about. They ease the strain on your contact centre, help lift first-contact resolution and give every caller a consistent experience.
As a UK-based provider, we blend advanced AI with hands-on deployment support, making sure your voice agent is set up properly from day one.
Our platform fits neatly into your existing systems, helping you avoid unnecessary complexity and get up and running faster. With ongoing optimisation, clear reporting and a roadmap that keeps you future-ready, Focus Group gives you a voice automation solution that continues to improve how customers experience your business.
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Frequently asked questions
How does a virtual call agent improve customer service response times?
Virtual Call Agents answer instantly, route accurately, and resolve routine queries without queuing, dramatically reducing wait times and accelerating each customer’s path to an outcome.
Can the virtual call agent handle multiple calls simultaneously?
Yes. Virtual Call Agents scale elastically, managing unlimited concurrent calls so customers are never left waiting, even during unexpected surges.
What types of queries can a virtual call agent resolve without human intervention?
Routine tasks such as account updates, service checks, confirmations, scheduling, payments, order status, and general FAQs are handled automatically with high accuracy.
How is the virtual call agent integrated with existing CRM or CCaaS systems?
Our Virtual Call Agent connects via secure APIs and prebuilt connectors, syncing context, interaction data, and workflows so escalations and updates flow seamlessly into existing systems.
Can the virtual call agent operate 24/7 and during peak call volumes?
Yes. Our Virtual Call Agent provides continuous round-the-clock coverage and absorbs peak demand, ensuring consistent availability without straining your contact-centre teams.
What analytics are available to monitor virtual call agent performance?
You can track intent accuracy, resolution rates, deflection, handling times, sentiment, escalation patterns, and call flow performance, supported by structured data for detailed reporting.
