AI-powered virtual chat agent
Offer instant support powered by intelligent automation. Our virtual chat agent works around the clock to resolve routine queries and deliver personalised answers, keeping your customers moving without the need for live agent intervention. Fast, reliable and aligned to your brand - our AI agent is a game-changer when it comes to customer conversations.
Conversations that drive measurable ROI
When demand spikes and inboxes overflow, our AI chat agent steps in to automate the repetitive tasks that drain your teams. With up to 75% of queries solved automatically and wait times cut by as much as 95%, you can deliver the best customer experience without increasing headcount.
On top of that, our AI virutal agent recognises intent with 98% accuracy, which ultimately reduces escalations and frees your teams up for the high-value work. The result? Faster resolutions, lower costs, and a measurable uplift in customer satisfaction across your digital touchpoints.
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AI-powered automation for conversations across web, apps & portals
Wherever they are, customers want quick answers. Our AI virtual agent integrates seamlessly across websites, mobile apps and customer portals, giving you the flexibility to deploy the same intelligent logic across every channel.
Plus, with WhatsApp now a preferred communication route for many users, our AI agents extend to a familiar, always-ready space where customers naturally engage.
With instant responses, rich media messages and smooth escalation routes combined, you get the best virtual chat experience for all your service needs.
Speak to an expertScale faster and operate smarter with AI chat automation
Growing demand shouldn’t mean higher costs. Our operations chat agent for business gives you an effortless way to handle more queries without stretching your teams. It learns from every conversation, meaning accuracy improves and workflows continue to refine themselves.
From FAQs to personalised requests, customers get consistent answers in seconds, all whilst your business benefits from scalable, dependable automation.
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Benefits of automated AI agents
Faster response times
Responses arrive in moments, reducing friction and keeping customers moving through their journey without delay.
Reduced support costs
By solving up to 75% of routine queries, our virtual chat agent cuts operational overheads and reduces pressure on your support teams.
Higher customer satisfaction
Instant answers, natural conversations and accurate resolutions create a smoother experience and drive measurable CSAT uplift.
Strong self-service deflection
Customers can self-serve effortlessly with intelligent routing and automated workflows that remove the need for live agent support.
Always-on chat coverage
Our AI chat agent is available 24/7 - meaning your business remains responsive even outside working hours.
Consistent service quality
Every customer receives the same clear and brand-aligned responses, building trust and strengthening your reputation.
Smarter automation through advanced conversational AI
Our platform is built on an advanced natural language engine that understands intent, sentiment and tone. That means your AI virtual chat agent delivers realistic and natural conversations instead of scripted dead ends.
Additionally, the chat interface slots neatly into your existing digital estate, while integrations with your CRM and Contact Centre platforms ensure all interactions feed into a single source of truth.
Our real-time analytics dashboard also highlights trends and performance metrics, with our visual workflow builder allowing you to create and adapt automated journeys without technical expertise. It’s a complete ecosystem designed to support how your business works.
Speak to an expertWhy Focus Group leads in AI solutions
We don’t just deliver, we get to know your business. Our virtual chat solutions are specifically designed around the outcomes you want to achieve. Whether you’re looking to reduce queues, improve first contact resolution, or scale support without stretching costs, our team of experts helps you deploy technology that genuinely improves your customers’ experience. .
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Frequently asked questions
How does a virtual chat agent improve website and app engagement?
Virtual Chatbots give customers instant, relevant answers, reduce drop-offs, and keep interactions flowing. Faster responses mean users stay longer, complete more tasks, and return more often.
Can the AI agent understand complex customer queries using natural language?
Yes. It interprets intent, sentiment, and context - allowing it to handle multi-layered questions with human-like clarity.
How is the AI chat agent integrated with CRM and support ticketing systems?
It connects via APIs to sync customer data, create or update tickets, and feed every interaction into your existing platforms without disrupting workflows.
Can a virtual chat agent reduce live agent workload effectively?
Absolutely. By resolving routine queries and routing only the edge cases, it frees agents for higher-value conversations.
How customisable are the AI agent workflows and conversation paths?
Highly. You can tailor responses, logic, branding, and journeys through a visual builder, adjusting flows as your services evolve.
What reporting tools are available to track chat performance and ROI?
A real-time analytics dashboard surfaces trends, resolution rates, deflection metrics, and customer behaviour, helping you measure value and optimise performance.
