AI-powered virtual agent
Transform how your team handles enquiries with our AI-powered virtual agent. Deliver instant answers, reduce manual workload and, most importantly, make everyday tasks easier for your teams without disrupting your existing setup.
Streamline operations with agentic AI virtual agents
Dealing with growing customer requests can feel like a juggling act. Teams get overwhelmed by repetitive tasks that take up too much of their time. This is where AI agents step in. They sit within contact centres, self-service areas and digital touchpoints, offering customers instant support while quietly completing routine tasks.
We tailor that automation to support your teams where it matters most, with adoption that fits your confidence rather than forcing big change. Operations become easier for everyone: customers receive quick answers without waiting in queues, and employees no longer deal with repetitive tasks that disrupt their day. As your business grows, the virtual agent adapts without fuss, keeping service consistent and allowing human teams to stay focused on high-priority tasks.
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How virtual agents make a difference
The impact virtual agents have on business performance are a game-changer. Teams enjoy a 15% boost in customer satisfaction, resolve 20% more issues on the first attempt, and reduce average handling times by up to 30%. All thanks to CX-enabled businesses adopting smarter tools and automation.
These outcomes show how humans and their AI co-workers can team up to create better conversations and smoother, more predictable operations, even when things get busy. The result is a system that feels easier and more efficient for everyone involved.
Speak to an expertDiscover smarter AI virtual agent solutions with Focus Group
Focus Group delivers virtual agent solutions designed around measurable outcomes rather than features. We tailor automation to support your teams where it matters most.
Virtual AI voice agent
A natural-sounding virtual voice assistant that handles routine calls, provides instant information, and routes customers accurately. It reduces wait times, clears queues, and frees your team to focus on complex conversations where human judgment matters most.
Virtual AI chat agent
A responsive chat assistant that provides immediate answers to everyday questions across your website or customer portals. It keeps conversations flowing, improves first-contact resolution, and ensures customers get quick, reliable support at any time.
Virtual AI internal agent
An always-available digital assistant that supports your employees behind the scenes. It retrieves information, answers common internal queries, and provides real-time guidance, helping teams stay productive without switching systems or losing momentum.
AI-driven capabilities for smarter virtual agents
Our virtual agents run on smart natural language processing (NLP) and a large language model (LLM), which basically means they understand customer intent and adapt their responses naturally. They work smoothly across both voice and chat, so customers get a consistent experience no matter how they reach out. With deep connections to CRM and CCaaS platforms, every interaction has the latest context at hand.
Our analytics dashboard makes it easy to see trends, identify bottlenecks, and track performance, while the self-service workflow builder lets teams set up and fine-tune automated journeys quickly. Together, these tools create a smart, flexible system that strengthens support and keeps operations running smoothly.
Speak to an expertHelping businesses work smarter with virtual agents
Reduced handling times
Virtual agents respond instantly and complete straightforward actions without hesitation, removing the pauses and manual steps that usually slow teams down. With routine tasks handled automatically, employees can move through more complex work smoothly, keeping overall handling times low even when enquiry volumes rise.
Cost savings
By taking on high-volume, repetitive enquiries, virtual agents reduce the operational effort required to deliver everyday support. This helps businesses manage costs more effectively, easing the reliance on additional operations during peak periods while maintaining a consistent standard of service across all channels.
Improved satisfaction
Customers experience faster journeys with fewer delays, creating a smoother interaction from the moment they reach out. With quick answers and clearer pathways through common tasks, satisfaction naturally improves as customers feel supported, understood and able to resolve issues without unnecessary effort.
Higher deflection rates
A significant proportion of simple queries is resolved automatically before reaching a human agent. This reduces pressure on busy teams, allowing them to focus on conversations that need deeper attention while keeping queues short and service levels steady across the business.
Greater uptime and coverage
Virtual agents operate around the clock, providing dependable support whenever customers choose to get in touch. This ensures consistent coverage across evenings, weekends and peak spikes, giving businesses a reliable way to maintain service levels without stretching internal resources.
More consistent interactions
Virtual agents deliver clear, accurate responses every time, ensuring customers receive the same quality of support regardless of when they contact the business. This consistency builds confidence, reduces errors and helps create a more predictable, reliable experience across all touchpoints.
Frequently asked questions
What is an ai powered virtual agent?
An AI-powered virtual agent is a digital assistant that understands questions, completes tasks and provides instant support across voice or chat, helping customers and employees get what they need without waiting.
What is included with a virtual agent?
A virtual agent typically includes AI-driven conversation tools, automation workflows, integrations with your internal systems and reporting features that track performance and improvements.
Is a virtual agent worth it for business?
Yes, it reduces manual workload, speeds up responses and improves consistency, creating measurable gains in efficiency, customer satisfaction and operational cost savings.
What is a virtual agent used for?
It is used to handle routine enquiries, guide customers through common tasks, retrieve information, update systems and support teams by taking on repetitive work.
What data does a virtual agent collect?
A virtual agent captures interaction data such as question types, intent, resolution outcomes and behavioural trends to help improve service and refine automated journeys.
When should you consider a virtual agent?
A virtual agent is ideal when enquiry volumes are rising, teams are stretched, wait times are increasing or customers need faster, more reliable access to information.
