Insights
Welcome to the Focus Group knowledge hub. Designed to help enterprise organisations easily digest the latest trends and methodologies and learn how to maximise the value of their technology.
Featured insight
Why the future of customer service isn't AI – it's augmented humanity
Matt Jones, CX, AI and Automation Director at Focus Group, explains that the future of customer service is not about choosing between AI or humans but combining them so technology enhances human strengths rather than replacing them. Many organisations treat AI as a substitute for people, overlooking the value of human empathy and judgement. To gain a competitive edge, businesses should use intelligent automation for repetitive tasks, allowing humans to focus on problem solving and customer care in a truly human‑centred approach.
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Expert insights for growing businesses
From automation and connectivity to IT, AI, and customer experience, our experts share practical insights to help growing businesses make smarter decisions. Discover thought leadership grounded in real-world experience, focused on boosting performance, improving efficiency, and driving long-term growth with the power of AI and other intelligent technologies.
We explore the latest trends, strategies, and innovations shaping modern business, providing actionable guidance that helps organisations stay ahead of the curve. Our insights show how technology can be harnessed to solve real challenges, enhance customer experiences, and create sustainable competitive advantage.
Explore insights from our expertsYour monthly newsletter from Focus Group
Every 30 days or so, we’ll be sharing the latest and greatest from the world of business technology. No pushy salesy stuff. Just straight-talking news, product updates and tech tips to help take your business onwards and upwards.
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Professional insights and resources
Microsoft
Our Microsoft knowledge hub will help you maximise the value of your investment across 365 and Azure to help you achieve more with less. With webinars, blogs and whitepapers on everything from user experience updates across 365, product updates in Azure, tips and tricks for AI adoption and specialist webinars on Zero Trust security within the Microsoft suite.
Microsoft insights
Cloud
Creating a platform that performs for your unique business strategy is an ongoing endeavour. Start here to learn how to maximise the efficiency of your platform.
Cloud insights
Security
Understand the latest security methodologies, solutions and best practice advice so that your organisation is secure and protected across your entire infrastructure.
Cyber security insights
Networking
Learn how to integrate cloud-based technology into your on-premise infrastructure to drive more innovation and efficiency across your business.
Networking insights
Customer stories
Read how other organisations like yours have seen success with modern technology solutions.
Enterprise customer storiesUnsure about all the technology Jargon?
Visit our glossary of terms to read definitions relating to all our products and services and find useful links to more in depth descirptions and the benefits of each service.
We will be updating this space regularly to keep up with the latest trends and technologies being developed.
Glossary of terms
