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Focus Group

Adult Learning Wales

Our team transformed Adult Learning Wales’s end-of-life telephony solution into a modern, centralised and efficient Microsoft Teams Phone System app.

Focus Group

About Adult Learning Wales

Adult Learning Wales is a national community learning organisation that is committed to widening participation and promoting active citizenship and skills development across Wales.

Delivering high-quality levels of learning through a collaborative approach, Adult Learning Wales offers access to education from Pre-entry Level learning to Level four qualifications.

Adult Learning Wales

The challenge

With four sites across the country, communication was key for Adult Learning Wales. However, the organisation was using an end-of-life Toshiba phone system, which no longer offered manufacturer support or updates to the software.

End-of-life systems can't guarantee any fixes should something fail, which is an easy way for security and work efficiency to take a hit. Naturally, moving to a new and improved system is the best way forward. That's where we stepped in.

Adult Learning Wales Challenge

The solution

Adult Learning Wales Solution

Adult Learning Wales was already using Microsoft Teams for internal messaging, so our expert team recommended building upon those foundations to make communication even more efficient.

We recommended they upgrade to the Microsoft Teams Phone System app, so all internal and external calls made could harness Gamma’s Microsoft Teams Direct Routing call plans, allowing them to receive calls through their own internet connection.

Upgrading to the Microsoft Teams Phone System app also meant Adult Learning Wales was taking advantage of a single pane of glass solution (SPOG), meaning their communication needs were completely centralised and easy for staff to understand and utilise.

The results

Through our SPOG solution, with almost all their communication solutions in one place, Adult Learning Wales now has a versatile and flexible phone system that can be accessed from anywhere, at any time.

With the ability to make and receive calls from PCs, laptops and mobile devices, their staff can now communicate with improved flexibility when travelling between sites.

Adult Learning Wales Result

“The change from an on-premise server-based solution to a cloud-based solution using Microsoft Teams has been a really positive one. Following the Covid pandemic, agile and home working has been introduced with staff being able to field incoming calls to the organisation and make calls from any location.”

Adrian Heathfield

MIS & technology manager

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