Adult Learning Wales was already using Microsoft Teams for internal messaging, so our expert team recommended building upon those foundations to make communication even more efficient.
We recommended they upgrade to the Microsoft Teams Phone System app, so all internal and external calls made could harness Gamma’s Microsoft Teams Direct Routing call plans, allowing them to receive calls through their own internet connection.
Upgrading to the Microsoft Teams Phone System app also meant Adult Learning Wales was taking advantage of a single pane of glass solution (SPOG), meaning their communication needs were completely centralised and easy for staff to understand and utilise.