Router assurance
Your business depends on a fast, reliable internet connection. A faulty or failing router can lead to costly downtime, frustrated customers, and disrupted operations. With our Router Assurance service, you can relax knowing that if your router fails, we’ve got you covered.
Keeping your business connected
Router Assurance is a simple and cost-effective service designed to protect your business from the inconvenience and expense of a faulty router. If your router develops a fault or stops working, we’ll send you a replacement at no extra cost, minimising downtime and keeping your operations running smoothly.
From just £3.49 per broadband connection per month, we provide a FREE replacement router in the event of a fault or failure - ensuring your business stays connected without unexpected costs or delays.
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The benefits of Router Assurance
Free replacement router
No unexpected costs! If your router fails, we’ll replace it free of charge.
Minimise downtime
A faulty router can disrupt your business. We’ll act fast to get you back online.
Hassle-free
No complicated claims or hidden fees - just seamless service.
Affordable protection
At only £3.49 per broadband connection per month, you’ll have peace of mind, at great value.
Nationwide coverage
No matter where your business is located in the UK, we’ve got you covered.
Stay protected
If your router develops a fault or stops working, simply contact our support team.
At your service
At Focus Group, we understand how vital connectivity is to your business. That’s why we offer reliable, affordable, and proactive support to ensure your business never suffers from an unexpected router failure. Our team is on hand to assist you, so you can focus on what matters most - running your business.
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Sign up for router assurance today
Terms and conditions
- This service operates on a per connection basis
- A maximum of 4 replacement routers will be supplied within any 12 month period
- Routers are configured remotely, if a site visit is required it will be chargeable
- Should the original make and model not be available we will supply a similar specification
- Routers damaged by a user are not covered
- Our programming includes only basic configuration. Any complex configuration carried out by Focus Group will be chargeable
- Cisco routers provided for voice services are not covered by Router Assurance
- Outages caused by a software upgrade are not included assuming the existing router resumes normal service
- Faults reported after 1pm will not result in next-day replacement
- Router Assurance will only cover a free replacement of Netgear, TP-Link and Zyxel routers. All other routers are subject to a £50.00 surcharge
