Router assurance
Your business depends on a fast, reliable internet connection. A router developing a fault can lead to costly downtime, frustrated customers, and disrupted operations. With our Router Assurance service, you can relax knowing that if your router fails, we’ll take care of it.
Keeping your business connected
Router Assurance is a simple and cost-effective service designed to help your business avoid the inconvenience and expense of your router developing a fault. If this occurs contact our support team and simply we’ll send you a replacement at no extra cost, minimising downtime and keeping your operations running smoothly.
From just £3.49 per broadband connection per month, we provide a FREE replacement router in the event of your router developing a fault - ensuring your business stays connected without unexpected costs or delays
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The benefits of Router Assurance
Free replacement router
No unexpected costs! If your router fails, we’ll replace it free of charge.
Minimise downtime
If your router develops a fault simply contact our support team. We’ll act fast to get you back online.
Affordable
At only £3.49 per broadband connection per month, you’ll have peace of mind, at great value.
At your service
At Focus Group, we understand how vital connectivity is to your business. That’s why we offer reliable, affordable, and proactive support to ensure your business never suffers from an unexpected router failure. Our team is on hand to assist you, so you can focus on what matters most - running your business.
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Sign up for router assurance today
Terms and conditions
What's included:
- Replacement due to manufacturing defects and hardware failures
- Next-day replacement delivery (when reported before 1pm)
- Remote diagnosis and basic configuration
- A similar specification where the make and model are not available
- Up to 4 replacement routers within any 12 month period
Netgear, TP-Link and Zyxel routers. All other routers are subject to a £50 surcharge due reflecting the higher replacement cost of these routers.
What's not included:
- Physical damage (drops, spills), power surges, user configuration errors, wear and tear, or business losses
- Outages caused by a software upgrade are not included assuming the existing router resumes normal service
- Defects reported after 1pm will not result in next-day replacement
- Complex configuration and/or site visits by Focus Group - this will be chargeable in accordance with our price list
- Cisco routers provided for voice services
Please note: This is a warranty extension, not insurance. We're extending our obligations as your router supplier. For comprehensive protection including accidents and business interruption, maintain appropriate business insurance.
