Elevating hospitality communications with Evolve IP

At Focus Group, we understand that the hospitality industry demands more than just reliable technology – it needs bespoke solutions that enhance guest experiences, streamline operations, and drive profitability. That’s why we launched Focus on Hospitality, a dedicated team that brings together sector-specific expertise with best-in-class technology partners.

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Purpose-built solutions for hotels

Evolve IP’s platform has been purpose-built to meet the needs of hotels, resorts, and accommodation providers across the globe. From boutique hotels to international chains, Evolve IP empowers hospitality operators to modernise their communications infrastructure without disruption to service or guest satisfaction.

Working with Focus Group, this partnership brings hospitality customers:

Seamless migration from legacy PBX systems to cloud communications without impacting guest experience
Carrier-grade voice and business continuity, ensuring no missed calls and full disaster recovery
Full integration with over 300 hospitality CRMs and property management systems
Analytics and automation to optimise guest services and improve operational insights
Advanced collaboration tools, including Microsoft Teams and Webex integration for hotel teams

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Flexible, secure, and scalable

Whether you are a single-site property or part of a larger group, Evolve IP offers centralised call management, extension dialling across multiple locations, real-time analytics, and support for mobile and desk-based teams. With fraud prevention, PCI-compliant call recording, and global emergency call support, Evolve IP is designed to meet the highest standards of compliance and security.

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Why Focus Group and Evolve IP?

By combining Focus Group’s deep understanding of hospitality operations with Evolve IP’s award-winning telephony and communications tools, we deliver a solution that is:

Fit for the future
Built to scale
Customised for hospitality
Backed by a team that understands the hotel environment

Our partnership is not about selling software, but about enabling hoteliers to unlock new efficiencies, improve guest engagement, and deliver measurable value.

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Customer stories

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Exclusive Hotels

“Hosted telephony from Focus Group boosted our efficiency and improved guest communications instantly.”

Radisson Blu

“Focus Group delivers a 5-star, IT-managed service for Radisson Blu’s London properties - keeping our team connected and our guests happy.”

Courtyard by Marriott

“Our new telephony and IT solution was seamlessly delivered by the Focus Group team.”

Let's Talk Hospitality

Focus on Hospitality is committed to partnering with forward-thinking hotels and accommodation providers.
We’re not just a supplier – we’re a strategic partner helping you succeed.