Telecoms solutions for the hospitality industry

Trusted by Radisson Blu, Exclusive Hotels, and Courtyard by Marriott, we have helped hundreds of UK hospitality businesses modernise their telecoms and transform their guest experience.

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Future-proof telecoms for exceptional guest experience

Empower your hotel, resort, or hospitality venue with seamless, feature-rich telecoms designed to boost guest satisfaction, streamline operations, and reduce costs.

From unified comms and PSTN-switch off preparations, to the latest in Conversational Intelligence and CX solutions, Focus on Hospitality delivers tailored voice solutions that keep your business connected, teams engaged, and game-changing insight into guest satisfaction.

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The hospitality telecoms challenge

Hospitality is evolving faster than ever - guest expectations are higher, and technology is at the heart of delivering memorable stays. The challenges are clear:

Rising Guest Expectations - Instant, reliable, and personalised communication is now the norm
Operational Pressures - Staff shortages and rising costs demand smarter, more efficient workflows
Aging Infrastructure - Legacy phone systems that don’t integrate with PMS or guest apps hold you back PSTN Switch-Off Deadline - By 2027, all UK hotels must move to digital phone systems

Your telecoms should not be a barrier—they should be a competitive advantage.

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Why choose Focus on Hospitality?

Hospitality expertise you can trust

We are Focus Group’s hospitality team, Led by Alessandra Leoni, an industry veteran with 30 years’ hospitality experience, and a team of hospitality and telecoms experts, we understand the unique demands of your sector.

End-to-End telecoms & digital support

From VoIP and cloud telephony to Microsoft Teams integration, SIP trunking, and PSTN migration, we provide complete, scalable communication solutions backed by 24/7 support.

Integrated strategy & systems

The Focus on Hospitality team will deliver seamlessly integrated telecoms that work with your PMS, booking platforms, guest apps, and internal communications - helping you deliver faster, more responsive services.

Proven hospitality track record

Our telecoms solutions for hospitality

VoIP & cloud telephony - Flexible, cost-effective, and scalable systems such as Evolve IP, Mitel , 3CX, and Teams Phone System
PSTN switch-off readiness - A smooth migration from analogue to digital before the 2025 deadline
Unified communications - Streamlined messaging, video conferencing, and call routing for staff and guests
Lines & call packages - Virtual area numbers, inclusive bundles, and preferential routing to manage costs
Secure & reliable - Fraud protection, disaster recovery options, and ongoing performance monitoring

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At Focus Group, we understand that the hospitality industry demands more than just reliable technology – it needs bespoke solutions that enhance guest experiences, streamline operations, and drive profitability. That’s why we launched Focus on Hospitality, a dedicated team that brings together sector-specific expertise with best-in-class technology partners.Evolve IP’s platform has been purpose-built to meet the needs of hotels, resorts, and accommodation providers across the globe.

Evolve IP

3CX helps hospitality businesses boost guest satisfaction while cutting communication costs. With features like call routing, voicemail to email and mobile apps, staff can respond instantly and never miss an enquiry. Hotels and restaurants gain a flexible, modern phone system that streamlines operations and enhances service while delivering more value at a lower cost than traditional solutions.

Mitel enables hospitality businesses to elevate guest experiences while keeping communication expenses under control. With tools such as intelligent call handling, voicemail to email and mobile connectivity, staff can stay responsive and ensure no enquiry goes unanswered. Hotels and restaurants benefit from a dependable, future-ready phone system that improves efficiency, supports seamless service and offers greater value compared to traditional setups.

Your telecoms journey with Focus on Hospitality

1. Free hospitality consultation

We start with a full assessment of your current systems and operational needs

2. Bespoke strategy & design

Our hospitality technology specialists build a roadmap aligned with your business goals

3. Seamless implementation

We install and configure your new systems with minimal disruption to guests

4. Ongoing support

24/7 technical assistance, proactive maintenance, and fraud prevention

5. Future-ready scaling

Easily expand or adapt your telecoms as your business grows

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Customer stories

View customer stories

Exclusive Hotels

“Hosted telephony from Focus Group boosted our efficiency and improved guest communications instantly.”

Radisson Blu

“Focus Group delivers a 5-star, IT-managed service for Radisson Blu’s London properties - keeping our team connected and our guests happy.”

Courtyard by Marriott

“Our new telephony and IT solution was seamlessly delivered by the Focus Group team.”

Let’s connect your hospitality business

The right telecom solution can make the difference between a good stay and a great one. Let us help you:

Improve guest satisfaction with faster, smarter communication
Reduce costs and simplify management
Prepare for the future with a future-proof digital telecoms system

Your guest expect the best. We'll delivery it.

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Let's Talk Hospitality

Focus on Hospitality is committed to partnering with forward-thinking hotels and accommodation providers.
We’re not just a supplier – we’re a strategic partner helping you succeed.