Strategic vCTO services for hospitality

With 20+ years of hospitality and enterprise expertise, Focus Group is here to deliver 5-star IT services, delivered by dedicated experts who understand your business.

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Ensure resilience, compliance, and complete optimisation across your hospitality services

Technology now underpins every guest interaction, from online bookings to in-room connectivity. For hoteliers, restaurateurs and venue operators, a robust IT strategy is no longer optional, it’s essential. With challenges such as staff shortages, increasing compliance requirements and rising guest expectations, the right approach to IT can determine whether your business thrives or struggles.

At Focus on Hospitality, we use our 20 years of hospitality and enterprise expertise to deliver bespoke IT services. We help you move from reactive support to proactive planning, ensuring your technology is aligned with your commercial goals and your guest experience ambitions.

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Why an IT strategy matters in hospitality

Without a clear roadmap, hospitality businesses risk:

Fragmented systems that don’t integrate or scale
Compliance gaps in areas such as GDPR and data protection
Downtime that directly impacts guests and revenue
Inefficient operations and increased costs
Missed opportunities to leverage innovation and digital transformation

An effective IT strategy ensures resilience, supports compliance, and drives optimisation, while empowering your teams to focus on delivering memorable guest experiences.

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How we support your success

Our services are built to meet the unique demands of hospitality:

IT strategy services

tailored guidance for hotels, restaurants and venues to define roadmaps, align technology with business goals, and improve efficiency.

Fractional cxo services

enterprise-level leadership for organisations ready to scale or transform, offering virtual CTO, CIO or CISO support to guide long-term investments and resilience.

Strategic consulting

from cloud adoption to vendor management, we provide the expertise to bridge the gap between operational challenges and business growth.

Cyber security and compliance

protecting guest data and ensuring regulatory requirements are met with confidence.

Essential IT transformation planning

optimising infrastructure alongside your operational tech stack to improve profitability, which allow to unify guest profiles and enhance loyalty.

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The benefits for hospitality operators

Partnering with Focus on Hospitality gives you access to:

Dedicated hospitality experts who understand hotel and restaurant operations
Proactive planning that minimises downtime and safeguards guest satisfaction
Scalable services that grow with your business
Structured onboarding and ongoing training to support staff skills development
24x7x365 support and monitoring for uninterrupted operations, a full support desk not just an on call engineer
Strategic insights to future-proof your technology and investment decisions

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Let’s plan for resilience and growth

Whether you are an independent hotel, a multi-site restaurant group or a hospitality brand, we work as an extension of your team. Our goal is simple, to help you build a stronger, more secure and more profitable business through technology that works seamlessly in the background while your teams focus on guests.

Contact us today to explore how Focus on Hospitality can support your IT strategy, strengthen your compliance and deliver measurable impact for your operations.

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Customer stories

View customer stories

Exclusive Hotels

“Hosted telephony from Focus Group boosted our efficiency and improved guest communications instantly.”

Radisson Blu

“Focus Group delivers a 5-star, IT-managed service for Radisson Blu’s London properties - keeping our team connected and our guests happy.”

Courtyard by Marriott

“Our new telephony and IT solution was seamlessly delivered by the Focus Group team.”

Let's Talk Hospitality

Focus on Hospitality is committed to partnering with forward-thinking hotels and accommodation providers.
We’re not just a supplier – we’re a strategic partner helping you succeed.