Mobile solutions for hospitality teams

At Focus on Hospitality, we understand that mobile isn’t just “phones in pockets” anymore. It’s about supporting a dynamic workforce, protecting your brand, managing risk, and delivering guest-first service.

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Stay connected. Stay secure. Stay exceptional.

In hospitality, every moment counts. Your teams are always on the move, checking in guests, coordinating events, servicing rooms, and working behind the bar and front desk. Ultimately, the need for exceptional mobile communications that match their pace is crucial.

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The challenges for hospitality

Mobile chaos on shift: When teams use their personal phones for work-purposes (guest contacts, internal chat, on-the-go coordination), it blurs work/life lines, creates billing and compliance headaches, and can expose your business.
Security & data-risk: Unmanaged devices, public WiFi, roaming usage and unpatched handset software all raise risk of data breach or guest information exposure.
Connectivity gaps: Your team wanders across floors, venues, outdoor terraces, event spaces, mobile coverage, roaming data, and dead zones. These varying tariffs can hamper performance and guest experience.
Cost control & transparency: With multiple shifts, seasonal peaks, roaming teams, and diverse mobile needs, billing gets complex, and uncontrolled usage can blow budgets.
Guest experience & responsiveness: Your teams need the right tools, instant communication, mobile internet, rapid response. If a device fails, service suffers and your brand is impacted.

Mobile solutions for hospitality

Device & plan provisioning

Equip your team with the right handsets and business-grade mobile plans. Focus on Hospitality handle sourcing, negotiating tariffs, bundling data and roaming, and aligning plans to shift patterns and guest-service needs.

Mobile Device Management (MDM)

Take back control of every mobile device in your estate. With centralised management, you can monitor usage, implement security policies (e.g., secure WiFi only, remote wipe, app restrictions), track costs, and ensure compliance with GDPR and hospitality regulations.

Reliable connectivity for teams on the move

Whether your team is indoors, across multiple sites, working events or roaming guest floors, we ensure coverage, data access, and flexibility. Choose from SIM-only, flexible upgrade options, mobile broadband, and roaming packages designed for hospitality workflows.

Flexible & transparent tariffs

Seasonal peaks? Large event weeks? Our mobile tariff structures adapt. We search the market to secure the best deals from major networks, ensuring unlimited calls/texts, super-fast data, and transparent pricing so your mobile budget stays predictable.

Guest-service empowerment

Enable your teams to respond faster, collaborate more effectively, and deliver seamless guest service. With the right mobile toolkit in place, your teams spend less time battling connectivity or device issues, and more time creating wow moments for your guests.

Why choose Focus on Hospitality?

Industry-specific expertise

We understand the pace, pressures and unique demands of the hospitality world, from front-of-house, back-of-house, to events and guest services.

Holistic support

Not just handsets and SIMs, full lifecycle service: procurement, deployment, management, monitoring, and optimisation.

Risk-aware & guest-centric

Enhanced security, compliance, and guest experience take the centre-stage in every mobile solution we deliver.

Cost transparent

We bring clarity to mobile spend and usage, so you can budget confidently and avoid hidden costs or surprise bills.

Scalable & flexible

Whether you’re a boutique hotel, a resort, or a multi-venue hospitality group, our solutions scale with you and evolve as your business does.

Trusted partner

Our specialists understand that no two hotels are the same. By partnering with industry-leading providers, we’ve supported hospitality businesses nationwide.

Ready to transform your hospitality mobile-estate?

Get ahead of mobile chaos, cut risk, boost guest service, and empower your teams. Get in touch today and speak with our hospitality mobile specialists. Discover how Focus Group can tailor a mobile solution that fits your business perfectly.

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Customer stories

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Exclusive Hotels

“Hosted telephony from Focus Group boosted our efficiency and improved guest communications instantly.”

Radisson Blu

“Focus Group delivers a 5-star, IT-managed service for Radisson Blu’s London properties - keeping our team connected and our guests happy.”

Courtyard by Marriott

“Our new telephony and IT solution was seamlessly delivered by the Focus Group team.”

Let's Talk Hospitality

Focus on Hospitality is committed to partnering with forward-thinking hotels and accommodation providers.
We’re not just a supplier – we’re a strategic partner helping you succeed.