Elevate guest engagement with WiFi intelligence

In hospitality, every guest interaction matters. From the moment they log onto your Wi-Fi to their next booking, Focus Group’s guest engagement and loyalty platform helps make every touchpoint count.

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Built for hospitality, powered by insight

With guests expecting seamless digital experiences, the pressure is on for operators to deliver connected, personalised journeys. Our platform captures key guest information at Wi-Fi login and syncs it with your CRM, PMS, or marketing platform, enabling targeted campaigns and deeper guest understanding.

Already used across hotels, restaurants, and multi-site venues, the platform is ideal for independent operators and large groups alike. All data is hosted securely and adheres to strict compliance standards. Your guests’ privacy and your peace of mind are always protected.

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Why choose Focus Group?

At Focus Group, we understand hospitality. Our dedicated Focus on Hospitality team works alongside hoteliers, operators, and restaurateurs to deliver technology that’s not only powerful but practical. This platform is part of our wider mission to support digital transformation in the sector, giving you the insights and systems you need to grow revenue, streamline operations, and exceed guest expectations.

Whether you run a boutique hotel, a pub group, or a multi-site restaurant brand, this solution gives you the tools to connect with guests, capture meaningful data, and turn everyday moments into lasting loyalty.

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Benefits of Wifi intelligence

Custom branded splash pages

Create Wi-Fi login pages that reflect your venue’s brandand. Capture key data like name, email, and reference in a stress-free experience for the guest.

Real-time guest data capture

Gain valuable insights at the moment of login. Track return visits, time spent on-site, device usage and more, all securely stored and GDPR-compliant.

Integrated with your marketing systems

Connect instantly with CRMs to automatically send data to email platforms, loyalty systems, and guest messaging tools to streamline your campaigns.

Multi-venue management

Easily manage multiple locations from a single dashboard. Standardise your guests’ journey across sites while allowing for localised campaign management.

Segmentation and automation

Use visit frequency, guest type, or location to deliver targeted messages and promotions, from bounce-back offers and rewards, directly to the guest.

Analytics and behaviour insights

See how guests move through your business, understand return patterns, and measure campaign performance to support smarter decision-making.

Customer stories

View customer stories

Exclusive Hotels

“Hosted telephony from Focus Group boosted our efficiency and improved guest communications instantly.”

Radisson Blu

“Focus Group delivers a 5-star, IT-managed service for Radisson Blu’s London properties - keeping our team connected and our guests happy.”

Courtyard by Marriott

“Our new telephony and IT solution was seamlessly delivered by the Focus Group team.”

Let's Talk Hospitality

Focus on Hospitality is committed to partnering with forward-thinking hotels and accommodation providers.
We’re not just a supplier – we’re a strategic partner helping you succeed.