Focus Group invests in Hospitality
Focus Group are delighted to announce the launch of Focus on Hospitality – a new division developed to support the hotel and hospitality industry through IT and digital transformation.
Focus on Hospitality will deliver customised and tailored consultative support, strategic development and essential infrastructure to independent hotels, portfolio groups, management companies and brands across the UK. Addressing the pertinent need for digitalisation and increasing dependence on technology, Focus on Hospitality is primed to underpin hospitality systems with fully integrated voice solutions, resilient connectivity and cybersecurity, helping to navigate challenges such as rising costs, fluctuating guest expectations, and workforce optimisation.
Appointed to head the Hospitality division is Alessandra Leoni MIH, an industry veteran with over 30 years’ experience in hotel commercial and operations departments. Following a 14-year career with Resident Hotels and tenures with Hilton and Carey International, Leoni has vast experience across operational, commercial and revenue functions. She’s been instrumental in numerous full IT infrastructure and tech stack overhauls – creating, centralising and optimising core processes for business expansion.
Focus Group is renowned for combining industry-specific expertise from known and established professionals with proven track records, and is prominent for its IT and communications solutions that deliver measurable results. Leoni will support the Focus on Hospitality business development team to deliver solutions that help hotels boost profitability and streamline operations, while optimising and engaging staff and guests.
Richard Osborn, Director of UC/CX and Connectivity, Focus Group, commented: “This is the start of a new chapter for Focus Group as we develop our new hospitality division. With Alessandra’s extensive experience in the hospitality industry and a proven track record of IT and commercial leadership, she brings a wealth of insightful knowledge that will be instrumental in supporting hoteliers achieve their objectives. Her expertise, network and passion will be invaluable as we expand, and we are excited to see the positive impact she will have on our growth and success.”
As part of her remit, Leoni will be leading collaborations with key events, conferences and associations, as well as main suppliers and vendor partners.
Alessandra Leoni, Head of Hospitality, said: “This is a fantastic opportunity to genuinely help hospitality companies facilitate change in their business. I have the opportunity to contribute my background and experience to a company with a strong reputation for community and customer service, while enabling businesses to evolve. I look forward to working with the talented team here and supporting Focus on Hospitality’s growth and success to relieve businesses of the pressure of managing tech estates. This ultimately means that hospitality teams can focus on delivering exceptional guest experiences and running smooth, efficient operations.”
Focus on Hospitality already supports more than 200 hospitality businesses across the UK including Michels and Taylor, Exclusive Collection, Klarent Hospitality, Interstate, Radisson Blu, Langham Hotel, Waldorf Astoria, Brown’s Hotel, and The Balmoral.
Focus on Hospitality provides hotels with bespoke digital transformation strategies that address both operational needs and guest expectations. Focus on Hospitality IT, voice and connectivity solutions seamlessly integrate with existing systems and tech stacks, reducing overheads and enhancing profitability.
Published 20th June 2025
