Focus Group double down on growth plans with investment in Contact Systems

Focus Group has today announced its investment in Altrincham-based CCaaS specialists Contact Systems, bolstering its CX portfolio and reinforcing the company’s commitment to driving results for its customers using connected cloud technologies.

The CX capabilities of Make.Contact complement Focus Group’s end-to-end digital transformation expertise in the areas of unified communications, IT and cybersecurity, and reflects the company’s commitment to helping clients plan, build, migrate, and operate in the cloud.

With a proven track record of driving sustainable results for its customers, using a future-ready CCaaS solution, Contact System’s agile approach to technology enables seamless customer communications so businesses can build brand loyalty and credibility.

Contact System’s customer-first philosophy, depth of CX expertise and entrepreneurial spirit make them the perfect fit for Focus Group,” said Rhys Bailey, Interim CEO at Focus Group. “We’re committed to investing in our cloud capabilities and excited about the possibilities this development brings to the wider group. It’s a logical step and brings us much closer to the forefront of omnichannel contact centre solutions.’

Matt Jones, Director at Contact Systems added: “By joining forces with Focus Group, we combine our expertise in CX engineering, design, and development with Focus Group’s dedication to delivering cutting-edge solutions in the realms of voice, IT and cybersecurity. It’s an exciting partnership and we know that the reputation, growth mindset and culture that Focus Group bring to the table is going to elevate our business to the next level."

The owners of Contact Systems will retain a pivotal role in ensuring the group’s future success as shareholders. Meanwhile, the broader team will continue providing exceptional solutions and support from the business's established base in Altrincham, Cheshire.

About Contact Systems: With decades of experience and a passion for technology, Contact Systems ensure the customer experience is always straightforward and effective. The team are dedicated to delivering integrity, simplicity, and equality while providing expert technical and product knowledge to ensure customers always receive the service they need and deserve.

Published 13th November 2024