Focus Group acquires Voice Connect, strengthening position in Healthcare technology
Focus Group have today announced the acquisition of Voice Connect, a specialist in telecommunications, NHS systems integration and self-serve automation. This strategic move significantly enhances Focus Group's healthcare technology portfolio and solidifies its position as one of the largest primary care telephony suppliers in the UK.
The acquisition follows 18 months of close collaboration, with a strong partnership built on a shared vision to support the health and care sector through complementary technologies. The merger will combine Focus Group's extensive sales capabilities with Voice Connect's product expertise, particularly in the rapidly evolving field of AI-driven healthcare solutions.
Rhys Bailey, CRO at Focus Group, commented: "Voice Connect has an outstanding reputation and this is testament to their outstanding team and their proven expertise in the healthcare sector. Together with our recent expansion within the health and care sector under our Think Healthcare division, we’re creating a truly compelling proposition that aligns closely with the next stage of NHS digital transformation and we plan to drive continued success in this area."
Voice Connect's flagship Patient Partner solution will complement Focus Group's existing cloud telephony and contact centre solutions, which are delivered through its Think Healthcare division. The companies have already been working together to deliver Virtual Care Navigator - the most advanced and flexible automated patient service solution on the market – to primary care providers.
Sarah Sanders, Managing Director at Voice Connect, said: "Voice Connect has always been about delivering innovative solutions and tangible benefits to customers. Now, together with Focus Group, we will have the strength, depth and shared ambition to enable us all to go further, faster. The opportunities to grow Voice Connect with a focus on expansion of our Patient Partner solution across more health and care related sectors, while accelerating its adoption of the benefits presented by evolving AI-based technology is an exciting one."
Focus Group remains committed to continued investment in Voice Connect, ensuring its growth, evolution and ongoing success. Together, the companies aim to deliver best-in-class technology and meaningful impact across the UK’s healthcare landscape.
About Voice Connect
Voice Connect is a specialist technology provider with deep experience in the healthcare sector, self-service automation, systems integration and NHS-aligned solutions. Known for its Patient Partner platform, Voice Connect supports healthcare providers in enhancing access, efficiency and patient care.
Published 12th May 2025
