Welcome to the Focus Group Annual Report for 2018
Established in 2004, Focus Group is a leading UK communications provider, specialising in all aspects of Business Communications to SME, Mid-Market and Enterprise clients in the private and public sector. We provide cost-effective solutions across a wide range of products, such as Voice, Mobile, Data, IT and Energy. Delivering double digit organic growth year after year, we've been listed in the Deloitte Fast 50, the EMEA 500 and on four separate occasions in the Sunday Times Tech Track.
Performance Summary 2018
It was another record-breaking year for Focus Group, with underlying organic revenue up 11%. EBITDA was up 25% at £7.6m, with margin increasing from 11% to 13%.
Growth was seen in all product areas but most notably in areas impacted by the continued shift to cloud services and unified comms, namely Hosted Telephony (71%), Hosted IT (85%), Connectivity (80%) and a notable increase in a range of Managed Services.
Following a review, the company embarked on a comprehensive capital restructure, which was completed in August 2018. Minority shareholders in a number of subsidiaries swapped their shares in the subsidiary for shares in Focus 4 U Limited, simplifying the company's capital structure and further aligning the interests of senior management and shareholders. The company also took the opportunity to buy-out some shareholders who had exited the business.
Focus Group at a glance
Staff & stakeholders
Net Promoter Score
During the year, the company completed the acquisitions of Calibre Comms and IT First, as well as acquiring telecom subscriber bases from Voicecom & Boxx Communications. Further acquisitions have been successfully completed since the year end, and the company are pleased to welcome all new employees and customers to Focus Group.
In December 2018 the company secured a funding facility with HSBC, designed to finance the increase in our M&A activity. Despite this these acquisitions have largely been funded through capital reserves, possible due to the company's strong cashflow conversion in 2018.
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