Annual Report

Welcome to the Focus Group Annual Report

Established in 2003, Focus Group is a leading UK ICT provider, specialising in all aspects of IT & Communications services to SME, Mid-Market and Enterprise clients in the private and public sector. We provide cost-effective solutions across a wide range of products, such as Voice, Mobile, Data, IT, Cyber Security, IaaS, SaaS and Utilities.

Performance Summary 2019

It was another record-breaking year for Focus Group, with underlying organic revenue up 18.3%. EBITDA was up 72% at £13.1m, with margin increasing from 12.8% to 18.7%.

The year to 30th November 2019 was a tremendous year for Focus Group. Revenue grew by 18.3% to £69.9m driven by underlying organic growth and acquisitions. Organic growth was strongest in areas impacted by the shift to cloud services and unified comms, namely Hosted Telephony (31%) and IT (57%).

In July 2019, we opened our new 25,000 sq ft headquarters in Shoreham-by-Sea, Sussex. This more than doubled the size of our headquarters and allowed the consolidation of several satellite offices, as well as providing a platform for further recruitment and growth.

During the year the group completed the acquisitions of IT First Limited, Crowthorne Associates Limited and Sprint Limited, as well as acquiring a number of telecom subscriber bases and channel partners, in combination contributing EBITDA of £1.8m in the year. This together with the impact of organic growth, new products, efficiencies and the benefits of scale saw EBITDA increase by 72% to £13.1m.

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Focus Group at a glance






Staff & stakeholders


Net Promoter Score

During 2019 we completed the acquisition of IT First, a Sussex based managed IT service provider (Dec 18); Crowthorne Associates, a Bristol based telecoms provider with deep expertise in the hospitality and leisure sectors (Mar 19); and SCS, a Sussex based provider of telecoms and data (July 19). The acquisitions were funded by operating cashflows and a revolving credit facility agreed with HSBC bank taken out in December 2018.

Since the start of our new financial year we have acquired CityTalk Communications (Dec 19), Infosec Cloud (Mar 20), Welcome Telecoms (May 20), Resource Telecom (July 20) and Online Systems (Sep 20), and still have a strong pipeline.

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