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Customer Stories

Cooke & Mason


Cooke & Mason keeps Lines of Communication open

Download Customer Story

Cookeandmasonfoo

Focus Group helps Cooke & Mason overcome a major telephony challenge.

Today Cooke & Mason get 'more for less' where its telephony is concerned - benefiting from reduced bill spend, enhanced services and support, plus impressive toll fraud protection.

Cooke And Masonfoo

How can we help your business?

An outdated phone system could also be costing you money. Talk to us today about how an upgrade to a cloud-based telephony system, such as Focus Horizon, could end up costing you less but offering your business so much more.

The Challenge

Founded in 1976, Cooke & Mason are one of the UK's leading Chartered Insurance Brokers, ranked in the country's top 75 and employing over 120 insurance, claims and risk management specialists along with customer service and support staff. 

Cooke & Mason were operating their calls and lines using multiple historical and complex systems which were provided by various suppliers. They were using a traditional old PBX connected to 30 lines which was insufficient for their business communications needs. The collection of old systems and processes were dated, unsupported and also highly expensive to continuously repair.

Woman Voicefoo
Focus Group has been a pleasure to work with. They delivered a professional service to ensure we received the solution with no disruption to our business. Excellent service particularly impressed with the Engineers on the day.

The Solution

Focus Group carried out a review of its communications infrastructure in order to provide a new solution, which would increase efficiency, flexibility and reduce costs. Following Focus Group's recommendation, they were instructed to provide an enhanced solution for hosted telecoms, incorporating additional benefits and flexibility. The installation incorporated new Polycom VVX410 handsets - feature-rich phones with high definition (HD) voice, gigabit switch, plus an intuitive user interface. 

The Results

The solution brought vast improvements to Cooke & Mason's business operations and staff productivity. Focus employed a customer centric approach to facilitate the transition ensuring minimal disruption to business operations whilst being implemented. The entire project was delivered on-time and on budget.

Now that the Horizon hosted telephony solution is in place, Cooke & Mason will see: 

  • Significant and ongoing cost savings
  • A simple to use and intuitive interconnected telephony solution
  • Easy user management and self-install capability
  • Inclusive features which include call recording, auto attendant and twinning
  • Management reporting and comprehensive views of current business activity

How can we help you?

Call our business specialists on 0330 024 2000