SIP Trunk Call Manager
Improve staff productivity by over 40% with FREE call stats.
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SIP Trunk Call Manager takes SIP beyond a connectivity service into a world of multi-feature applications that put you in control.
UK SIP Trunk Call Manager provides you with all the benefits of Focus Group SIP Trunks together with a centralised inbound call management service with a host of features, accessed through an easy-to-use web portal and mobile app. SIP Trunk Call Manager offers powerful business continuity as standard, giving you the ability to manage your entire number estate and all aspects of your inbound calls. It enables you to consolidate all your numbers onto a single platform, meaning that you'll never miss a call.
If you're looking for a solution that offers powerful business continuity and the ability to fully manage your entire number estate directly via your SIP trunks, SIP Trunk Call Manager is the ideal solution.
Upgrade to the Focus Group SIP Trunk Call Manager
- Enhanced SIP service - gives you full and direct control of your inbound numbers
- Built in disaster recovery - never miss a call
- Online portal to manage your numbers
- Easy management via a mobile app
- A direct ISDN replacement - save up to 50% on line rental and up to 25% on calls
- 01, 02, 03 and 08 termination on subscribed Focus SIP Trunks - no number translation
- One point of contact providing your SIP trunks and call management via one simple solution
- Easy management via an app and web portal
Range of inclusive features
The Focus Group UK SIP Trunk Call Manager puts you in complete control of your inbound numbers.
- Geo or non-geo termination directly on the SIP endpoint
Terminate any 01, 02, 03 or 08 number and control via an intuitive online portal or app
- Termination on number
Redirect inbound calls to achieve business continuity and flexible working
- Time / day of week routing
Schedule call routing in advance according to business hours and call handling preferences
- Divert on busy/out of office/no answer
Maximise call handling potential and provide an improved service to the caller
- Snapshot Management Information Statistics (MIS)
View call handling performance at a glance and monitor inbound call handling efficiencies
- Email alert on missed call
Ensure you are notified of any unanswered/engaged calls - ideal management tool for ensuring staff productivity and following up every sales lead
- 'One Touch' business continuity
Pre-build designated business continuity call plans for your Inbound number(s) with the ability to invoke/restore last active call plan instantly - immediate continuity in the event of office evacuations
- Date routing
Set up date-specific routing in advance - e.g. Bank Holidays
- Call whisper agent notifications
Popular applications include the provisioning of an announcement to be played to the call answering agent on pick-up which prompts them to answer the incoming call with an appropriate greeting, giving a professional and personal impression to the caller
- Hunt Groups
Serial, random, prioritised or simultaneous hunt group enables calls to be answered by specific people or the most available person
- Call Distribution
Serial, hunt group and percentage-based routing enables load balancing of calls across sites or teams of people
- Call Queuing
Queue incoming calls on a destination number to assist with call handling during peak busy periods. End user configurable announcements, breakout and overflow options. Live queue stats enable effective queue management
Demonstrate excellent customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a call back
- Advanced statistics
Online access to comprehensive call statistics which enable informed business decisions. Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details
- Push reports - advanced statistics via email
Provides recipients with full or summarised advanced statistics reports via email for daily, weekly or monthly periods
- SIP Trunk Call Manager App
Provides quick access to key functionality and ability to view essential call stats whilst on the move and access to call plan routing changes via a handheld smartphone/device
The above features are inclusive on all the numbers you purchase giving you total control over your own DDI. In addition, we offer a number of chargeable premium features such as Area-based Routing, Announcements and Auto Attend (IVR) which can be applied to individual DDIs as required.
Combine these features with the ability to fully control all aspects of the service via a unique web-based portal and app service and you get an incredibly powerful solution for your business.
Why not upgrade to a hosted solution?
Horizon is a hosted business telephone service that resides in the cloud rather than your office. It provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. The service allows you, the administrator, to easily manage your environment whilst enabling your employees to maximise their productivity.