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Enterprise managed services

We’ll ensure your systems are stable, secure and always available.

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Supporting your critical enterprise infrastructure

From service provisioning to handling updates, lifecycle management and whole lot more, our vendor-backed service offerings deliver true business continuity, 365 days a year globally. So you can focus on driving your business forward, rather than worrying about keeping the lights on. Providing advanced monitoring and round-the-clock support services for cloud and on-premises environments, our Network Operations Centre features a 24x7x365 service desk, planned configuration changes, together with innovative risk mitigation and disaster recovery. Which is why some of the world’s leading brands depend on us to proactively manage the connectivity their operations depend upon.

Enterprise network management services

World-class management of information systems

As the only Cisco Premier Elite Partner working globally with Cisco on its globally managed service SD-WAN offering, we’re experts at managing and monitoring the day-to-day operations of today’s complex and multi-platform environments.

For over 17 years, we’ve been quietly keeping companies large and small up and running. But more than that, we help them increase their operational efficiency, reduce risk and optimise their technology infrastructure investments.

  • We support over 16,000 Cisco Meraki devices and 60,000+ handsets globally
  • 170+ service engineers, available 24x7
  • In-house provisioning engineers
  • A single service desk for Underlay, Overlay, LAN, WiFi and Voice
  • P1-P5 incident and change management

World Class Management Of Information Systems
A Partnership Approach To Management Of Operations

A partnership approach to management of operations

At Focus Group, we don’t just wait to take the initiative. Utilising real-time reporting, we constantly assess your environment, looking for opportunities to optimise your infrastructure and operations. So you can work more sustainably and cost-effectively.

While our primary task is to liberate you from the day-to-day management tasks, we’re always on hand to assist with more strategic initiatives. Whether that’s scaling up resources to enable transformation projects. Or enabling new technologies and capabilities to support your evolving needs.

A choice of enterprise asset management options

We don’t believe that ‘one size fits all’. Which is why we make it easy for you to select as much support as you need. Plus, you’re free to flex how much you outsource to us – you choose the options you need, and we’ll create a tailored agreement featuring all the resources and specialist services you need.

A Choice Of Enterprise Asset Management Options

Extensive managed service provider

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Managed detection and response

We detect, analyse, investigate and response to ensure your infrastructure is secure and protected 24x7x365. Our cybersecurity team are expert at responding to alerts, eliminating threats and preventing breaches.

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Managed security services

From endpoint detection and response to managed malware protection, firewalls, SIEM and network behavioural analytics, we ensure your security processes are working in a robust and cost-effective way that doesn’t inhibit the experience of users.

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Managed cloud services

We’ll ensure you’re able to take advantage of the inherent agility of cloud services and that your services are always resilient and available.

Customer stories

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Hospitality

Focus Group guided Somerset House through the adoption of a cloud-first strategy to enable a future-proof digital transformation.

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Retail

Focus Group has been working with Coty for over a decade now, to deliver essential business technology, as its Cisco partner of choice.

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Retail

Brewers, with over 150 retail locations, streamlined its network services in order to provide an enhanced customer experience.

Frequently asked questions

Quite simply, it enables your IT teams to focus on core business objectives rather than investing all their time and energies into handling day-to-day operational tasks. Plus, new technologies can pose challenges, but with the right MSP, you’ll instantly get the expertise you need.

Most significantly, however, our proactive approach to diagnosing and troubleshooting potential problems means you’ll avoid expensive (and unexpected) downtime. Plus, you’ll have a single point of contact for queries, or when things go awry. There’s no need to struggle with talking to multiple vendors – we’ll triage every issue on your behalf.

Absolutely. Your service level agreement will be tailored to your organisation’s unique needs, so you’ll never have to worry about unexpected service costs. Our flexible service model is designed to give you as much or little support as you need, bolting on options like advanced services and support in multiple time zones as required. You’re free to tap into our specialist expertise for selected infrastructure or outsource the management of your entire environment. It’s your choice.

With Focus, you’re in safe hands. We know that predicting what lies down the road is a big ask, and we’re experienced at adapting to the changing requirements of our customers. Which is why we can provide specialist resources when you need them, like recommendations on how to deal with business growth and unexpected operational challenges. Or assisting with specialist and niche technologies that may be weighting down your team.

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Switch to Focus Group by calling +44 (0) 1273 964 440

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