Holiday Opening Information

Opening Hours

Support: Monday – Friday 07:00 – 19:00
Sales: Monday – Friday 09:00 – 17:30

Christmas Day - Closed
Boxing Day - Closed
New Years Day - Closed
All other days operating as normal

Holiday Configurations

Christmas 2021 is fast approaching! With this in mind, we wanted to make contact with you to try and get your opening times, music on hold and Christmas messaging all set in stone for over the festive period.

The cut off date for Christmas System Configurations is Friday 12th December. Anything received after this point will be best endeavours to get completed.

Information required:

Days open/closed across the festive period
Where you want your calls to go when open/closed (e.g. normal service and when closed, direct to a mobile)
Destinations dependednt on the day(s) closed
All numbers or ranges of numbers you wish us to work on

1. Email us with all information*

2. Record your own message

3. Send recording with task reference number

For those who DO NOT have a maintenance agreement, all configuration requests will carry a charge of £60 which will be billed per hour.

We are always here to help

As you might have guessed already, we think it's very important to keep in touch. If you have any issues our team of experts are on the end of the phone to help in any way they can.

0330 024 2000

Holiday configurations: holidayconfig@focusgroup.co.uk

For customer service: customerservice@focusgroup.co.uk