Founded in 1991 as an independent charity with the support of the government, the Money Advice Trust helps people across the UK tackle their debts and manage their money with confidence. Last year the Trust supported 1.3 million people via its telephone and online helpline services.
Alongside its London head office, which is the primary hub for fundraising, marketing, communications and finance, the Trust's Birmingham office runs the organisation's National and Business Debtline services.
With inbound call volumes to its Freephone 0808 helpline numbers on the up, getting call delivery charges under control was becoming a top priority for the Trust - its National Debtline service alone receives over 170,000 calls a year.
But that wasn't the only issue. Operating an ISDN 30 voice and data platform with multiple SIP trunk lines, expenditure on line rental was also spiralling out of control at Money Advice Trust.
"As part of a due diligence process, we asked an independent consultant to analyse our line usage, call volumes and rates - their findings highlighted we were paying over the odds with our current provider," explains Martin Nall, Head of IT "As an organisation committed to the principles of the government's Best Value procurement guidelines, we needed to find a supplier that could generate potential savings - savings which could then be reinvested to serve the growing national demand for our services."
