Focus Group designed a bespoke package for Black Sheep Coffee. This offered a scalable solution suited to the increasing number of stores but, with a consistent and predictable price, which included broadband, IT support and all the equipment required to run the wireless - without any upfront costs. The solution was designed to be simple - every site had the same configuration of managed router, managed switch and one or two access points.
Each site had a new central communications cabinet installed where all existing broadband lines were relocated, and an additional failover broadband line.
Focus Group then attended the sites outside of trading hours and transferred everything over to the new solution. All old kit was replaced with standardised equipment which was installed and labelled for easy access. One new access point was installed in each store which would provide secure access to the till system, credit card terminals, staff wireless and guest wireless.
The sites were tested ready for the next day's trade and supported by a follow-up from an engineer the following morning to walk the Store Manager through basic troubleshooting and all the new equipment.